How Does The App Fit In?
Installing the App
On opening the KerryESG Global Fulfillment app (direct link http://fulfillmentapp.eservicesgroup.com/), log in to the app as prompted. The remaining steps require information provided by your KerryESG account manager.
Enter your Merchant ID, and click “Next”:
Select the timezone to be shown in the app, and click “Next”:
Shipping Methods will extract and show all your Shipping service names; for each one, choose the corresponding KerryESG shipping service to be used from the dropdown, and click “Next”:
From the Orders FTP Credentials (provided by your KerryESG account manager), enter the username (eg. “merchant”_import, corresponding password and your Dispatcher Management Username (eg. ext-“merchantId”-main), and click “Next”:
Enter your htaccess user name (same as your Merchant ID) and corresponding password (provided by your KerryESG account manager) for Dispatch Feed Credentials, choose whether or not to Trigger Shopify Shipping Notifications (https://your-shop-name.myshopify.com/admin/settings/notifications) and click “Next”:
Select the export options for the orders that the app will export.
| a. | By country: | i. “Include orders going to all countries” | • this will export all orders from the store, regardless of any delivery country; |
| ii. “Include only orders going to specified countries” | • orders will only be exported for the defined delivery countries listed under the “Include/Exclude country list”; | ||
| iii. “Exclude only orders going to specified countries” | • orders exported will exclude those defined delivery countries listed under the “Include/Exclude country list” | ||
| b. | By fulfillment service: | i. If you wish to have only certain products exported for fulfillment by KerryESG, enter the exact name that you have used to create the custom fulfillment service for KerryESG in your store (https://your-shop-name.myshopify.com/admin/settings/shipping/fulfillment_dropshipping) ii. If you have not yet already done this, you will need to define first the custom fulfillment service in your store; this should be something easily recognizable and contain only alphanumerics and spaces eg. “KerryESG Global Fulfillment” | • you will need to update your products with this attribute - this can only be done after you have created the custom fulfillment service within your store |
And click “Complete” to save the app settings!
The app will refresh to the app’s mainpage at http://fulfillmentapp.eservicesgroup.com. The app does not need to be opened to run, but will run in the background in your shop; the app pages can be closed at any time.
The Sync Log will help provide visibility on the fulfillment of your orders. Use this to check that your orders are being exported and if there are any order errors that need to be addressed.
The app automatically retrieves orders from Shopify and generates export files that can be seen in the Sync Log:
| a. | Orders | number of orders contained in each file | |
| b. | csv | name of export file | |
| c. | Status | sync progress of the file | • Uploaded (exported file waiting to be processed by KerryESG server) • Synced (orders have been uploaded into KerryESG systems) |
| d. | Dispatched | number of order dispatched to date | |
| e. | When | date and time when the file was exported |
Clicking on the name of each csv file will offer an expanded view for that particular csv file that lists additional information for each order contained within each file:
| a. | Number | your order number reference | |
| b. | ID | Shopify’s long order ID | |
| c. | Status | sync progress of the order | |
| d. | Dispatch Info | dispatch progress of the order | • waiting for dispatch (no tracking yet available) • otherwise courier name, tracking number (along with AfterShip link) and dispatch date are provided. |
