FAQ
General Public
Yes, if you enabled the "Trigger Shopify Shipping Notifications" setting in the app (here), this will activate Shopify’s shipping notifications. ...
Mon, 15 Aug, 2022 at 9:10 AM
The app exports orders in a csv file format and uploads the file to E-Services once every 30 mins to an intermediary ftp location. E-Services then proce...
Fri, 21 Jul, 2017 at 5:28 PM
Currently, the app does not integrate/provide shipping rates/options on your store - you will need to manually create and manage your store shipping rates t...
Mon, 15 Aug, 2022 at 9:11 AM
The KerryESG Global Fulfillment app allows you to specify which country destinations that E-Services would receive orders for. Only orders which are to ...
Mon, 15 Aug, 2022 at 9:15 AM
There is a setting under Payment Authorization. If you disable the option, then the your store will not capture payment automatically and any orders will be...
Fri, 21 Jul, 2017 at 5:14 PM
Currently, no. You will need to manually check inventory levels in Dispatcher Management, and manually update your inventory numbers in your Shopify store.
Fri, 21 Jul, 2017 at 5:17 PM
Out of stock and unable to unfulfil may mean that payment for the order(s) has been captured and the order statues are still unfilled. The app will be a...
Fri, 21 Jul, 2017 at 4:42 PM
If you are using the KerryESG Global Fulfillment app with more than one Shopify store, the app will always open up with data relating to the last store it w...
Mon, 15 Aug, 2022 at 9:16 AM
The app is currently not published on the app store as doing so would mean an additional fee chargeable by Shopify - a % that would need to be applied to al...
Mon, 15 Aug, 2022 at 9:15 AM
Currently, we do not have a plugin. However there is the option to install a Shopify plugin to your WordPress site to run your ecommerce. A good thread ...
Mon, 15 Aug, 2022 at 9:16 AM