KerryESG HelpSupport Team

Getting Started 1

• What's Next - Getting into Dispatcher

User Guide 11

• Dispatcher Management - User Guide
• [UPDATE] INBOUND SHIPMENT GUIDE: CREATING AN ASN (Update: 26th May 2017)
• CSV Order Upload - Error Codes
• Guide to Merchant Dispatcher Order Feed File Upload 20170321
• Creating Self-Pick Up Order in Dispatcher Management System

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FAQ 6

• How do I add funds to the balance in My Account?
• How do I send in my inventory to the warehouse?
• Where can I check my Inventory?
• How do I send over my Orders?
• Where do I find my Tracking Numbers?

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FAQ 2

• What are the incoterms DDU and DDP, and where can I specify this in the Order Upload file?
• Can I select Postage/ Courier/ Express service for specific countries?

Getting Started 4

• Working with the “KerryESG Global Fulfillment” Shopify App
• KerryESG Global Fulfillment (Shopify app) - Quick Guide 20220815
• KerryESG Global Fulfillment (Shopify app) - Merchant KerryESG App Guide 20220815
• KerryESG Global Fulfillment (Shopify app) - Merchant Integration Checklist 20170111 (Before, When and After Installing)

Getting Around 0

Troubleshooting 2

• What do I do with (How to resolve) the errors in the Invalid Orders section/tab?
• Creating manual orders (eg. for free gifts, replacements) in your Shopify backend

FAQ 13

• Can tracking be automated i.e. tracking information sent directly to customers?
• How often does the app export orders from my store to E-Services?
• How are shipping options set up? Will my customer be able to choose which shipping service they want?
• I only want you to handle orders going to specific countries.
• Can orders be approved individually in Shopify?

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Shopify Issue - Accessing ESG Global Fulfillment app using Firefox Quantum (version 57) 1

• Shopify Issue - Accessing KerryESG Global Fulfillment app using Firefox Quantum (version 57)